Privacy and Confidentiality Policy

Last updated:
September 1, 2023 - Version 1.0

The objective of this policy is to ensure the preservation of personal information and regulate how we collect, use, disclose, store, dispose of, or otherwise manage it. Furthermore, it aims to inform any concerned individuals about how we handle personal data. It also encompasses the cookie policy as well as the consent settings for these cookies.

1. Collection of Personal Information

En visitant notre site web, il est possible que des données personnelles vous concernant, telles que votre nom, votre adresse, votre courriel, votre numéro de téléphone, etc., soient recueillies. Ces informations ne sont collectées que si vous les fournissez volontairement, par exemple en remplissant un formulaire de contact, une demande de soumission, une demande de rappel, etc. Notre engagement se focalise sur la collecte exclusive des informations essentielles et pertinentes en vue de répondre à votre demande de service.

2. Protection of Personal Information

We implement appropriate security measures to prevent unauthorized access, use, or disclosure of your personal data. Additionally, access to your information is restricted to only employees or service providers who require this data to provide you with services.

3. Sharing of Personal Information

We do not exchange, sell, rent, or otherwise disclose your personal data to third parties for marketing purposes unless you expressly give us your consent. However, we may share your information with external service providers who assist us in managing our business. We take steps to ensure that these third parties adhere to strict standards of security and confidentiality.

4. Retention and Destruction of Personal Information

We retain your personal data for the necessary duration to achieve the purposes for which they were collected, unless otherwise required by law. Measures are in place to ensure that your information is processed securely and in compliance with this policy. Once personal data is no longer required, we ensure its disposal or anonymization. We securely destroy the information, thereby preserving its confidentiality.

5. Use of Cookies

To enhance your browsing experience, our website uses cookies. These are small text files stored on your device when you browse our site. They allow us to collect information such as pages visited, duration of visit, and your language preferences. This data helps us analyze trends, optimize our site, and provide you with personalized content.

You can choose to accept or decline cookies using our consent banner. It is also possible to enable or disable the use of cookies by changing your preferences in your browser settings. However, please note that disabling cookies may limit some features of our website.

5.1 Definition of Different Cookies Used

5.1.1 Functional Cookies

These cookies are necessary for the website to function properly. They are usually created in response to actions you have taken on the website, such as setting your privacy preferences or filling out forms. These cookies do not store any information that can personally identify you.

5.1.2 Statistics Cookies

These cookies collect information about how you use the website, the pages you have visited, and the links you have clicked on. This data allows us to measure and improve the performance of the website. The data is anonymized and cannot be used to identify you.

5.1.3 Marketing Cookies

These cookies may be set on the website by our advertising partners or through the integration of social media sharing functionalities. They may be used by these companies to create a profile of your interests in order to provide you with personalized advertisements on other websites.

We encourage you to regularly review the privacy policy of these social networks, as it may be subject to changes, to understand how your data is used via these cookies. It is important to note that most of these social networks are based outside of Canada.

5.1.4 Security Cookies

In order to prevent fraud and protect our systems, the website's forms may be protected by Google ReCaptcha technology. This tool, which uses cookies, collects data on how a user interacts with the website. Examples of data collected include how the user navigates the site with their mouse, how they click between content, the time they take to complete tasks, and the device they are using. Analysis of this data allows the tool to determine the likelihood that the user is a robot or not. This data may be shared with other products and services of the American company Google. 

5.2 Enable/Disable and Delete Cookies

You have the option to manage your cookies through your browsers on your various devices. Most browsers accept cookies by default. However, you can configure them to reject all cookies systematically or specify the source of those you wish to accept. You can also request your browser to automatically delete your cookies when it is closed or regularly delete them manually. It is worth noting that the configuration of each browser is different, so feel free to consult their help menu.

5.3 Consent for the Use of Cookies

During your first visit to this website, a consent banner will appear to explain the use of cookies. By clicking "Accept," you consent to the use of all these cookies as well as the current cookie policy. In this banner, you can also "Decline" all non-essential cookies for the functioning of this website or "Manage your preferences" by accepting certain categories of cookies. You can modify your consent at any time.

5.4 Third Parties

We have established agreements regarding the use of cookies with other companies that place cookies. However, we cannot guarantee that these third parties handle your personal data reliably or securely. Some of these parties, such as Google and social networks, are to be considered independent entities in terms of data processing. We strongly advise you to consult the privacy statements of these companies.

6. Responsibility

Overall, we take responsibility for the protection of the personal information we hold. Our employees who have access to personal information or are involved in any way in its management take all necessary measures to ensure its protection and comply with this policy.

7. Rights of Access, Rectification, and Withdrawal of Consent

You have the right to submit a request for access to the data we process about you. You have the right to object to the processing of your data. You can request an overview of your processed data, presented in a commonly used format. You have the option to request the correction or deletion of your data if it is inaccurate or outdated. In relevant cases, updated information will be communicated to third parties with access to this information. You have the right to withdraw your consent at any time, subject to contractual or legal constraints, and with reasonable notice. The implications of such withdrawal will be explained to you. You have the right to submit an objection to our organization in case of non-compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), and if the issue persists, you can address the Office of the Privacy Commissioner of Canada. If an individual wishes to exercise their rights of access, rectification, or withdrawal of consent, they must submit a written request to the Personal Data Protection Officer. The appropriate contact information is specified in the "Personal Information Protection Officer" section below.

8. Process for Handling Complaints Regarding the Protection of Personal Information

If someone wishes to file a complaint regarding the implementation of this policy or, more broadly, concerning the security of their personal information, they must submit their request in writing by contacting the Personal Data Protection Officer, whose contact information is mentioned in the "Personal Information Protection Officer" section. This will be processed within a reasonable timeframe. A separate file for each received complaint will be created. Each file will include the complaint, an analysis and supporting documents of the assessment, as well as the response addressed to the complainant. We are committed to handling any received complaints in strict confidence.

9. Personal Information Protection Officer

For any questions, concerns, or requests regarding this policy, please contact the Personal Information Protection Officer:

10. Approval

This policy is approved by the Personal Information Protection Officer, whose professional contact information is displayed above.

11. Publication and Modifications

We reserve the right to revise this privacy and confidentiality policy at any time. Changes will be posted on our website and will take effect immediately upon posting. We encourage you to check this policy regularly to stay informed about any updates.